Cookie policy

By accessing and using ZilLearn’s Services, you acknowledge and agree to abide by the General Terms, applicable Service-Specific Terms of Use and ZilLearn’s policies, including the Copyright, Trademark and Intellectual Property Policy, Privacy Policy, Trust and Safety Policy and this Cookie Policy (collectively, “Terms and Policies”). Unless otherwise specified, capitalized terms used in this Cookie Policy will have the same meaning as they do in the other Terms and Policies.

Please read this Cookie Policy carefully as it contains important information on who we are, how we use cookies, our use of cookies, third party cookies and how to disable cookies. This Cookie Policy should be read together with our Privacy Policy herewhich sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us or a supervisory authority if you have a complaint.

Who we are

Our Services are operated by ZilLearn, Inc., incorporated in the United States of America (“USA“), unless otherwise specified. We are the operator of these core Services, namely, ZilLearn Learning Network, ZilLearn Creator Studio and ZilLearn Skills. For more information, please see https://about.zillearn.com.

Notwithstanding the foregoing, your contracting entity and governing law may be determined based on your location and/or the specific ZilLearn’s Services you are accessing and using. For instance, when you purchase ZilLearn Plus, you are contracting with ZilLearn Pte. Ltd., incorporated in Singapore. You will comply with the applicable Terms and Policies associated with your purchase, access and use of ZilLearn Plus, as governed by the laws of the Republic of Singapore.

Throughout our Services we may link to third party websites owned and operated by our trusted third party service providers to make additional products and services available to you. These third party websites may also use cookies in accordance with their own separate cookie policies. For cookie information relating to these third party websites, please consult their cookie policies as appropriate (refer to Third party cookies’ below).

How we use cookies

A cookie is a small text file which is placed onto your device (such as a computer, smartphone or other electronic device) when you access and use our Services. We use cookies on our Services to help us recognize you and your device, and store information about your preferences and past actions. We also use other tracking technologies such as web beacons (sometimes called ‘tracking pixels’ or ‘clear gifs’) for similar purposes. A web beacon is a tiny graphic file that contains a unique identifier to notify us when you click on a link in our promotional email that directs you to our Services and to monitor how you use our Services. The types of cookies that we use and their purposes include:

  • Strictly necessary cookies: These cookies enable us to recognize you and your device when you return to the Services and/or maintain your session state when you navigate secure areas on the Services, so that you can access and use essential functionalities with greater ease.
  • Functionality cookies: These cookies allow us to remember the choices you have made in the past on the Services, such as your location and language preference, so that we can customize our functionalities to provide you with a more personalized experience on the Services.
  • Performance cookies: These cookies collect statistical information about how you are using the Services, such as the pages you visited and if you experienced any errors, so that we can improve our functionalities to enhance your overall experience on the Services. This information helps us to build a profile of you but none of the information can be used to identify you. It is all aggregated and therefore, anonymized.
  • Marketing cookies: These cookies track your activities on the Service, such as the pages you visited and the links you followed. We use this information to deliver advertisements more relevant to your interests or limit the number of times you see an advertisement. We may also share this information with our trusted third party service providers for the same purpose.
  • Social media cookies: We use our social media handles, such as Facebook, LinkedIn or Twitter, to advertise to you. These cookies help us to place advertisements on these social media platforms and to track the performance of our advertisements, for instance, by receiving reports when you click on our advertisements.

Our use of cookies

For more information about the cookies we use and why, please see below:

Cookie

Name

Purpose

Google Universal Analytics

_ga,

_gali,

_gat,

_gid

This is a web analytics service provided by Google which uses cookies to show us how Visitors found and explored our Services, as well as how we can enhance their experience. It provides us with information about the behaviour of our Visitors (such as how long they stayed on the Services and the average number of pages viewed), and also tells us how many Visitors we have had and where they were from. Learn more about Google Universal Analytics here.

Third party cookies

For more information about the cookies used by our trusted third party service providers and why, please read their cookie policies (linked below) to ensure that you are comfortable with how they use cookies for the purposes referred to, and how you can disable them if you would like to (linked below):

Third party service provider

Third party service provider’s cookie policy

Facebook

These cookies help us to place advertisements on Facebook and to track the performance of our advertisements. Learn more about how Facebook uses cookies and how you can disable them here.

Google

These cookies help us to evaluate the use of our Services, target advertisements on third party websites to Visitors who have been to our Services, place advertisements on Google and to track the performance of our advertisements. Learn more about how Google uses cookies and how you can disable them here.

LinkedIn

These cookies help us to place advertisements on LinkedIn and to track the performance of our advertisements. Learn more about how LinkedIn uses cookies here and how you can disable them here.

Mixpanel

These cookies help us to analyze Visitor interactions on our Services. Learn more about how Mixpanel uses cookies here and how you can disable them here.

Twitter

These cookies help us to place advertisements on Twitter and to track the performance of advertisements. Learn more about how Twitter uses cookies here and how you can disable them here.

How to disable cookies and consequences of doing so

If you do not wish to accept any cookies, you may be able to change your browser settings so that the cookies (including those which are essential to the Services requested) will not be accepted. If you do this, please be aware that you may lose some of the functionalities of our Services. 

How to contact us

Please contact us if you have any questions about our Cookie Policy.

If you wish to contact us, please raise a ticket here

Changes to this Cookie Policy

This Cookie Policy was published on February 25, 2020 and last updated on December 7, 2021.

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